Refund Policy
Legal notice
Las explicaciones e información proporcionadas en esta página son solo explicaciones e información generales y a grandes rasgos sobre cómo redactar tu propio documento de Política de Reembolso. No debes considerar este artículo como asesoramiento legal o recomendaciones sobre lo que realmente debes hacer, porque no podemos saber de antemano cuáles son las políticas de reembolso específicas que deseas establecer entre tu negocio y tus clientes. Te recomendamos que busques asesoramiento legal para entender y elaborar tu propia Política de Reembolso.
Refund Policy: basics
That said, a Refund Policy is a legally binding document that establishes the legal relationship between you and your customers regarding whether and how you will provide a refund. Online businesses that sell products are often required (depending on national laws and regulations) to display their product return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the products they have purchased.
What should be included in the Refund Policy document
In general, a Refund Policy usually addresses these types of issues: the deadline for requesting a refund, whether the refund will be full or partial, under what conditions the customer will receive the refund, and much more.